Terms & Conditions
To book our tours, excursions and transfers you need to make a prepayment at least 2 weeks before your arrival to Russia, as we have to book in advance tickets to the museums and also need to pre-book guide & transport services. This is necessary to guarantee you these tours, transfers, entrance tickets and etc.
Payment is possible by credit card or via a bank transfer. The booking is to be considered complete and confirmed upon receiving the booking confirmation notice sent by Unilink Travel.
Payments may be carried out in one of the following methods:
- Bank Transfer
- Credit Card Withdrawal.
Your manager will provided all the necessary information to complete the operation in the selected method.
The conditions of cancellation vary depending on the service purchased. You will receive detailed information on the cancellation terms during the booking process. In order to cancel a reservation, you have to send cancellation request to firstname.lastname@example.org. If you need to cancel your reservation after having paid us for it, we will return you the money back to your bank card or to your bank account (depending on the way you have paid us for the cancelled services).
The following services are non-refundable: entry tickets and tickets to events, delivery service.
If the tour includes guiding service only and no entry tickets, this tour has no cancellation fees unless it is cancelled less than 48 hours before the tour starts.
If the tour cancelled less than 48 hours before the tour starts or in case of no-show – 30% cancellation fee will be applied.
If the free cancellation is possible, we will return you the total amount, that you have paid us.
If the payment was made online by card we provide 100% refund in case of cancellation.